Low Wire

How to report a down or damaged Power Line, Cable Line or Wire

If you see a damaged pole, wire, cable or equipment, call the Utility it applies to or report it to the City.

Tell us about the situation

• Your name and telephone number
• Which services may be affected – telephone, internet, or power
• How the services are affected – noise on the line, no dial tone, no connection, no power, etc.

It will be helpful if you can also provide:

• Address, directions and/or landmarks to locate damaged equipment
• Identifying numbers or marks on damaged equipment 
• Description of equipment (i.e. Is the wire smaller or larger than a pencil?)
• Cause of damage, if known – termites, lightning strike, car crash, tree limb, construction, etc.
• Person/company responsible, if applicable
• Description of damage – leaning pole, drooping/cut wire, equipment missing door, etc.
• When damage likely occurred (such as days ago, weeks or months)
• Any other information – emergency personnel on scene, additional damage imminent