North Port Utilities Cashiering/Customer Care and Field Operations Office Status Post-Hurricane Ian
North Port Utilities Department offices are open to serve the public with walk-in traffic at our Cashiering Office in City Hall. You are still encouraged to utilize the drive-thru, make payments and inquiries online, or call us directly at 941-240-8000 for your convenience.
Our Field Office on Price Boulevard has been damaged and Customer Care staff has been relocated to our new facility at 5930 Sam Shapos Way across from the North Port Art Center.
All services that we provide at Cashiering/Customer Care can be performed by our staff in the DRIVE-THRU. We appreciate your patience during this time, and thank you for your continued support.
Any payments for Utility FOC services may be dropped off at City Hall in our Cashiering office on the first floor.
If you need further assistance, staff can be reached at 941-240-8000 or NPUField@NorthPortFL.gov.
Backflow Device Testing
Beginning on October 1, 2023, a $3.50 fee will be assessed to customer accounts whose backflow tests are submitted by means other than the North Port Utilities' (NPU) online backflow portal. Please verify that your certified backflow testing company is registered with NPU and will be recording your completed test online to avoid the additional fee.
North Port Utility water customers are required to have their backflow device tested every other year as a requirement by the Florida Department of Environmental Protection. For our water customers who were notified of their due date falling between February, 2021 to August, 2021, if you have not submitted your backflow test results, your service may be suspended in the coming days. Please help us help you keep your water on by submitting your documentation. Backflow testing is necessary under FAC 62-555 Cross Connection Control to protect our municipal drinking water (potable water) from backflow contamination. To view which month and odd/even year your address is due for testing, please visit our website. Download our list of certified testers(PDF, 4MB).(PDF, 4MB)
Or, to submit your backflow test results, please email: NPUtilitiesBackflow@NorthPortFL.gov or contact 941-240-8000 for further information.
To receive boil water notices or other emergency notifications, you can:
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